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  • Our partnership philosophy is very simple, it’s based on our customer’s success in deriving business benefits from the application deployed, not just by going ‘live’ but our ongoing support services. We provide hotline and email support when required within the stipulated response time.

  • Email us at support@3psolutions.com or fill out the form below.

 

 

Important

Please fill up belows Incident Report form to log a support case with us.
Attached your screenshots and other supporting materials using the     link below.
 
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 * indicates a required field

Client 1st level Contact email *


Client 1st level Contact No. *


Incident Title *


<summarize the issue in 1 sentence, use this as subject for email communication>

Reported By *


Reported Date & Time *

Select a date from the calendar.  

Description

<steps done by user that triggered the incident>

Reproduce Steps

<steps done by user that triggered the incident>

Data Input by User (Module)

<e.g. Contact>

Data Input by User (Field)

<eg. Firstname>

Data Input by User (Value)

<eg. William>

Initial Action

<what you or user have done so far, to try to remedy the incident>

Client access

CRM added to Trusted Site?


Check if "Yes"

CRM added to Pop-up blocker exception?


Check if "Yes"

Can reproduce issue on same PC?


Check if "Yes"

Can reproduce issue on other PC?


Check if "Yes"

Any maintenance on CRM/MOSS server?


Check if "Yes"

Any maintenance on SQL server?


Check if "Yes"

Any maintenance on other servers?


Check if "Yes"

Please elaborate if you select “yes” for the above

Attachments