Link your most important tools – The PC, Telephone and Internet and create advanced service management and business efficiency with CyDesk’s™ inbuilt CRM integration interface. CyDesk™ can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Or just highlight any number in Windows and Right-Click to Dial.
All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and in fact better supported now it can be done from your PC.CyDesk™ also provides advanced functionality for use in business such as Real Time Management Screen for the Administrator, configurable break types to indicate user status, optionally providing voice recording functionality.
CyDesk™ is a complete business system that is modular - CyDesk™ becomes the desktop agent module in any CyTrack® Business Communications or Call Centre System. Work alone or be a part of a CyQ™ or CyCall™ team in an inbound queue and/or tele-marketing campaign.
CyDesk™ provides your team system log-in, break-outs, completion codes, call wallboard and voice recording control centre when you are part of a CyTrack® Business Communications System. Remember, CyDesk™ also links your team into your company CRM for a complete integrated solution.
Add Telephony Integration to your Customer Contact or CRM Business Systems - CyDesk™ provides a wide range of enhancing functionality to your customer contact system. CyDesk™ click to dial increases efficiency and output of business calls, testing shows that based on a tele-sales person, around 40 hrs. per year per person can be saved in click to dial over manual dialling more than covering the price of the software. Even more increased savings are made with the screen pop of customer details being presented to the CyDesk™ user on each incoming call. Now the customer details are already present on the PC screen leaving CyDesk™ users free to concentrate on the call in hand.
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The screen shot on the left shows CyDesk™ recording calls made, received and missed under the contact history of a CRM product. Clicking on the entry will show the date, time and duration of the call.
Log History of calls made received and even missed to your CRM - one of the most important and significant features with CyDesk™ is to have all CyDesk™ users calls logged into the CRM under the contact history. |
Managers and other team members can review what contact has been made by telephone with the company customers and can review the date, time and duration of the call and of course whether it was a call out, or call received. In most CRM systems CyDesk™ can also generate an action to return a call if your customer called one of your team and they missed the call. All of these actions logged in your CRM under each pertinent contact provide a wealth of important reporting with which you can analyse performance and busy levels and most importantly be assured 100% of
the verification of a call being made or received. |
Click here to download the complete CyTrack brochure or click the play button on the video below to watch the walkthrough of CyDesk with Microsoft CRM.
Visit http://www.cytrack.com.au for more information.