LAWRY'S THE PRIME RIB
SOLUTION OVERVIEW
Industry : Retail
Solution : Microsoft Dynamics CRM 2011 Online
Benefits :
Improved visibility of customer’s profile
Improved user-productivity
Enhanced ability to perform target marketing
Improved customer communication
"In our continuous quest to enhance our Customer’s Experience, we needed a tool that would allow us to communicate and interact with our customers. We are confident that Microsoft Dynamics CRM and 3P Solutions will help us achieve these objectives. Right Technology, Right Partner, Right Time = Goal Achieved!"
--- Juan R. Jimenez, Executive Director
MARKETING INSTITUTE OF SINGAPORE
SOLUTION OVERVIEW
Industry : Education
Solution : Microsoft Dynamics CRM 4.0
Benefits :
Improved user-productivity
Increased management visibility
Efficiency in data management
Improved response time to customers’ enquiries
"What we like most about Microsoft Dynamics CRM is its effectiveness in communications as the interface allows our staff to respond to customers’ enquiries with ease "
--- Lim Mei Mei, Director, Executive Development & Membership Services
INFOCOMM ASIA HOLDINGS PTE LTD (IAH)
SOLUTION OVERVIEW
Industry : Media & Entertainment (Gaming)
Solution : Microsoft Dynamics CRM 3.0
Benefits :
Automated Customer Service Processes
Enabled Secure Collaboration
Increased Management Visibility
Provided actionable insight and audit trail
"The ability to automate our Customer Service processes has helped our Game Support Officers to effectively manage customer incidents, service contacts and knowledge from a single, scalable business application."
---Mr Yong Sweah Liang, Vice President - Head of Infrastructure and Technology Infocomm Asia Holdings
CHONG LEE LEONG SENG CO LTD
SOLUTION OVERVIEW
Industry : Industrial and Engineering Equipment and Solutions
Solution : Microsoft Dynamics CRM 4.0
Benefits :
Improved user-productivity
Central repository of customers' information
Better team collaboration
Automated business processes
"What we like most about Microsoft Dynamics CRM is how it has helped improve the productivity of our sales people and other project team members with its seamless integration to Microsoft Outlook as they can now retrieve customer information much faster and be more responsive to our customers."
--- Roger Tan, Senior Manager Logistics and IT